FAQ's

It’s a simple concept – great thrift shopping to benefit animals in need.  Yet, there are lots of questions about how it all works.

To help make sure you’re donating items we can use and in a way we can use them, please be sure to read up below before donating.

Have other questions?  They’re likely covered below.  If not, give us a ring!

Your Donations

Are my donations tax-deductible?

Yes!  We our a 501(c)(3) tax exempt organization Tax ID: 27-1154816 

Do I need to make an appointment to donate?

Yes appointments are preferred so your items get focused attention.

Please visit the Donation Drop-Off page for more information.

What brands and types of items does The Benefit Shop for POMDR accept?

The Benefit Shop accepts almost everything you’d find in a home or on a patio and any brand.  The most important thing is that the item is in good condition.  Before donating, ask yourself, “Would I buy this in its current condition?”  If the answer is “yes”, please bring it.

Are there items The Benefit Shop for POMDR doesn’t accept?

Please do not donate items that are broken, stained, torn or damaged.  If it smells like smoke, pet urine, or moth balls, please don’t bring it to The Benefit Shop. Also, there are items we are unable to accept due to low demand, safety and liability issues, as well as regulations or space limitations. Please review our How to Donate page for information about items we can and cannot accept.

What if I donate something The Benefit Shop can’t use in your store?

All items are reviewed to determine if they meet our quality standards and can be sold in the store. Any items that we are not able to sell are donated to another charity or discarded if they are damaged or broken.

Does The Benefit Shop for POMDR offer pick-up service of donations?

We currently have limited pick up services.

Can I consign my items instead of donating?

As a nonprofit dedicated to helping senior dogs and senior people, our focus is on raising funds to succeed with our mission. We are not in a position to consign any items. You may donate your items and know that proceeds are used to help further our mission and programs.

Store Information

What are your hours?

Please see our Contact page for current store hours.

What is your return policy? 

We do not accept returns or exchanges. Please try on clothes before leaving the shop. Upon request we will test electronics before you purchase.

Where are is your store located?

Our store is now located at 223 Grand Ave. Suite 1, Pacific Grove, CA 93950.

How do I sign-up to volunteer?

At The Benefit Shop for POMDR, we LOVE our VOLUNTEERS!  Visit our Volunteer page and fill out the Volunteer Form. We will try to be in touch with you within 3 business days. You may also call our store at 831-312-8991 and talk to our store manager. Thank you for your interest in helping us raise money to support our mission and programs.